kuniyoshikeisuke@gmail.com
I’m a service and experience designer with a background in visual communication, design research, and strategy. I’m curious about how people experience services and how the systems, processes, and decisions behind those experiences can work better.
Using human-centered research, journey mapping, service blueprints, and collaborative workshops, I uncover root causes, identify opportunities, and translate complex findings into clear, actionable recommendations. I’m comfortable navigating ambiguity, asking thoughtful questions, and bringing different perspectives together across teams.
My approach balances empathy with evidence and strategy with execution. Whether improving a customer journey, an employee experience, or an internal process, I focus on reducing friction and helping organizations create measurable value for both people and the business.
Certifications:
Service Design Network—Service Design Practitioner Curriculum
Institute for the Future—Futures Thinking Certificate
BCGX—Strategic & Experience Design Certificate
IBM—Enterprise Design Thinking Practitioner
Stanford University—Design Thinking Action Lab
Degrees:
Art Center College of Design — MFA Media Design Practices
Art Center College of Design — BFA Graphic Design : Minor Industrial Design
San Diego State University — BA Japanese : Minor Asian Studies
Let’s connect if you’re building something thoughtful, ambitious, and human!
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